UGC POLICY (USER-GENERATED CONTENT)
Effective Date: January 1, 2026 | Last Revised: June 11, 2026 | Version 1.3
Your Content
License
Prohibited
Moderation
Takedown
Appeals
IP
About this UGC POLICY (USER-GENERATED CONTENT). This Policy covers the rules, obligations, and rights that apply to this policy on the Upmos marketplace. Read the full text below; by using our Services you agree to comply with it.
In Plain English (Non-Binding Summary)
- What is UGC. User-generated content (UGC) includes reviews, star ratings, photos, videos, Q&A, comments, wishlists, and other material posted by users on Upmos. UGC is distinct from seller-provided product content and is moderated under this policy.
- Ownership & License. You retain full ownership of the UGC you post. By posting, you grant Upmos a worldwide, royalty-free, sublicensable, non-exclusive license to display, distribute, store, adapt, and translate your UGC as part of the Upmos Services, including in promotional materials. This license ends when you delete your content (subject to cached copies).
- Prohibited UGC. Content that is illegal, hateful, fraudulent, sexually explicit, violent, harmful to minors, or that constitutes spam, coordinated fake reviews, or platform manipulation is strictly prohibited and will be removed without notice. Repeated violations result in account suspension.
- Moderation Process. Upmos uses a combination of automated classifiers and human review to detect policy-violating UGC. Most content is reviewed within 24–72 hours of posting. High-severity violations (CSAM, terrorism, imminent threats) are escalated immediately and referred to law enforcement as required by law.
- Reporting Violations & Takedown. Any user can report UGC they believe violates this policy using the Report flag on the content or by contacting trust@upmos.com. Upmos responds to valid takedown requests within 10 business days. DMCA takedown notices for intellectual-property violations follow the process in the IP Considerations section.
- Appeals & IP Considerations. If your UGC is removed, you may appeal the decision within 30 days via the Account Center. Appeals are reviewed independently within 10 business days. Upmos respects intellectual property rights; posting copyrighted material without authorization or posting content that misappropriates third-party IP violates this policy and may result in DMCA takedown.
- Minor Content & False Information. Content featuring minors in any sexualized context is immediately removed and reported to NCMEC. Upmos removes demonstrably false information that poses risk of harm. Users who repeatedly post misinformation may face posting restrictions. You may request removal of your own UGC at any time via account settings or by contacting support.
This summary is informational. The full Policy controls in case of any conflict.
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Table of Contents
Overview
This UGC Policy governs all user-generated content (“UGC”) posted to the Upmos marketplace, including product reviews, ratings, photos, videos, Q&A submissions, community forum posts, profile content, and seller-page comments.
Types of UGC
- Reviews & Ratings — text and star ratings on individual products.
- Customer Photos & Videos — visual media submitted with reviews.
- Q&A — buyer questions and seller / community answers.
- Community Forum Posts — discussion-board contributions.
- Profile Content — usernames, profile photos, bios.
- Reports & Flags — buyer reports of policy violations.
Ownership
You retain ownership of all UGC you create. Upmos does not claim copyright in your reviews, photos, or videos. By posting, you affirm that:
- You own the content or have full rights to post it.
- You have permission from any other identifiable person depicted.
- The content does not infringe any third-party copyright, trademark, right of publicity, or right of privacy.
License Granted to Upmos
By posting UGC, you grant Upmos and its sister properties a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, display, distribute, reformat, translate, and create derivative works of the UGC for any purpose related to operating, marketing, and improving the Services — including in advertising and partnership materials.
This license survives deletion of your content from the public site for archival, legal, and analytics purposes (de-identified after deletion request where reasonable).
Prohibited Content
UGC is prohibited if it:
- Is illegal, defamatory, threatening, harassing, or invasive of privacy.
- Promotes hatred, discrimination, or violence against any protected group.
- Contains sexually explicit material or content harmful to minors.
- Constitutes spam, fraud, deceptive advertising, or paid review without disclosure.
- Infringes any copyright, trademark, or other intellectual-property right.
- Reveals private personal information (PII) of third parties without consent.
- Promotes regulated categories outside their legal context (firearms, drugs, gambling).
- Solicits transactions outside the Upmos platform.
Moderation Process
UGC is moderated by a combination of automated systems (language models, image classifiers, pattern detection) and human review. Submissions flagged for review are typically resolved within 24 hours. Content found to violate this Policy is removed, and the contributor is notified by email with an explanation and appeal instructions.
Reporting Violations
Anyone can report UGC believed to violate this Policy:
- Use the “Report” button on any review, photo, or post.
- Email report@upmos.com with the URL and reason.
- For copyright concerns, file a DMCA notice per the DMCA Policy.
Takedown & Removal
Removed UGC is no longer displayed publicly. The contributor receives a notification with the specific Policy section cited. Repeat offenders are subject to escalating actions:
- Single violation — content removed, warning email.
- Two violations within 90 days — 30-day review/posting suspension.
- Three or more — permanent posting privilege revocation.
Appeals
If you believe your UGC was removed in error, submit an appeal within 30 days via appeals@upmos.com. Include the content (or a copy), the original URL, and the basis for your appeal. Appeals are reviewed by a different moderator than the one who made the original determination.
Intellectual Property Considerations
Upmos honors all valid DMCA notices, EU Copyright Directive Article 17 requests, and similar IP enforcement procedures globally. Detailed counter-notice and designated-agent information is available in the DMCA & Copyright Policy.
Content Involving Minors
Upmos prohibits any UGC that depicts a person under 18 in a sexualized manner. Suspected child sexual abuse material (CSAM) is reported immediately to NCMEC and law enforcement, and the contributor account is permanently banned.
Profiles for users known to be under 13 are not permitted; see the Age Restriction & COPPA Compliance Policy.
False or Misleading Information
Reviews, Q&A, and forum posts containing demonstrably false claims about product safety, medical efficacy, regulatory status, or seller identity are removed. Repeated false postings may be referred to law enforcement and/or pursued civilly for defamation or tortious interference depending on materiality.
How Can You Contact Us About This Policy?
If you have any further questions or comments or wish to report any problematic Content or Contribution, you may contact us by:
General Contact
- Phone: 1(855)637-2433 (Mon–Fri, 7 AM–8 PM CT)
- General Support: support@upmos.com
- Report Issue: upmos.com/report
- Send Feedback: upmos.com/feedback
Department Directory
| Department | Purpose | |
|---|---|---|
| General Support | support@upmos.com | Account help, general inquiries |
| Legal | legal@upmos.com | Legal questions, appeals, terms inquiries |
| DMCA / Copyright | dmca@upmos.com | Copyright infringement notices & counter-notices |
| Privacy | privacy@upmos.com | Data requests, CCPA/GDPR inquiries |
| Fraud | fraud@upmos.com | Report fraudulent activity (24/7) |
| Security | security@upmos.com | Vulnerability reports, bug bounty |
| Disputes | disputes@upmos.com | Transaction & seller disputes |
| Refunds | refunds@upmos.com | Refund requests & status |
| Accessibility | accessibility@upmos.com | Accessibility issues & feedback |
Mailing Address
Upmos Inc.
9896 Bissonnet St
Houston, TX 77036
United States
Governing Law & Jurisdiction
This Policy is governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict-of-law provisions. Any dispute arising out of or relating to this Policy that cannot be resolved through our internal process shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, with proceedings conducted in Houston, Harris County, Texas. You and Upmos each waive the right to a jury trial and the right to participate in any class-action or collective proceeding.
If arbitration is found unenforceable or inapplicable to a particular claim, you agree that any legal action shall be brought exclusively in the state or federal courts located in Harris County, Texas, and you irrevocably consent to the personal jurisdiction of those courts.
If any provision of this Policy is held invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce any right or provision shall not constitute a waiver. This Policy, together with our Terms of Use, constitutes the entire agreement between you and Upmos with respect to the subject matter herein.
Version History
Material revisions to this Policy are tracked below. Minor typographical fixes are not separately enumerated.
| Version | Date | Changes |
|---|---|---|
| v1.3 | June 11, 2026 | Content audit: header Last Revised updated May 12 → June 11, 2026; JSON-LD dateModified updated 2026-05-12 → 2026-06-11; VH table reduced to single row (v1.0 removed, v1.2 replaced with v1.3); TL;DR box converted from to 7-bullet
tag (retained on |
Manage Consent
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.
The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.